Go to the screen that allows you to select whether you want to watch or listen to your Rutter Online program. On the far left-hand side of your screen is a menu bar. The second-to-last menu bar item is "Print MCLE Form." Click on "Print MCLE Form" and if you have watched/listened to the program, your MCLE Certificate will appear in the new page. Click your cursor anywhere on the MCLE Certificate. Then click on the print icon of your web browser to print out your MCLE Certificate. If your web browser does not have a print icon, select the "File" option from the menu bar at the top of the page. From "File" select "Print" and follow the subsequent instructions to print your MCLE form.

Question: What software do I need in order to see the videos?

The "viewing" or "Player" software is called Windows Media Player, included free with the Windows operating system.

Question: What software do I need in order to get the handouts?

The viewing software is called Adobe Acrobat Reader. You can get a free copy of the software from www.adobe.com. Just follow the links to the free version and download to your PC. It is imperative that your remember where on your PC you download the software to (i.e. C:\Temp) because after downloading, you must then install it. It is always best to reboot your PC after installing new software.

Question: I was watching the video and was disconnected in the middle. Now, I want to return the same spot without watching the beginning of the video again. Is that possible?

Log into the MCLE program that you were watching and start the video. At the top of the Windows Media Player screen is a menu bar. Below the "View" choice on that menu bar is a horizontal bar. At the extreme left of that bar is an oval-shaped button that has two arrows in it; one facing left and the other facing right. Place your cursor on that oval-shaped button. While holding the left mouse button down on the oval-shaped button, you can drag the oval-shaped button to the right or left. Moving it to the right will fast-forward the video and moving it to the left will fast-reverse the video. In the lower right-hand corner of the Windows Media Player screen is a counter. The figures to the right of the "/" represent the total length of the video and the figures to the left of the "/" represent what moment of the video you are currently watching. For example, if the figures in the lower right-hand corner were 21:30/55:00, you would be 21 and a half minutes into a 55 minute video. If you were disconnected at this point, once you logged back into the video, you would drag the oval-shaped button to the right until the counter reached the 21:30 minute mark of the video. The video will then start at that point.

Question: I want to stop/pause the video to for a while. Will I be able to return to the spot of the video where I stopped at?

Log into the MCLE program that you were watching and start the video. At the top of the Windows Media Player screen is a menu bar. Below the "View" choice on that menu bar is a horizontal bar. At the extreme left of that bar is an oval-shaped button that has two arrows in it; one facing left and the other facing right. Place your cursor on that oval-shaped button. While holding the left mouse button down on the oval-shaped button, you can drag the oval-shaped button to the right or left. Moving it to the right will fast-forward the video and moving it to the left will fast-reverse the video. In the lower right-hand corner of the Windows Media Player screen is a counter. The figures to the right of the "/" represent the total length of the video and the figures to the left of the "/" represent what moment of the video you are currently watching. For example, if the figures in the lower right-hand corner were 21:30/55:00, you would be 21 and a half minutes into a 55 minute video. If you want to stop at this point, note where you are in the video (21:30 in this example). Then press the "stop" button on Windows Media Player. The "stop" button is a round button with a square inin the center. When you are ready to restart the video, press play and then fast-forward to the 21:30 mark. If you want to pause at this point, press the "pause" button on Windows Media Player. The "pause" button is a round button with two parallel verticle lines in the center. When you are ready to resume the video, simply press the "play" button. The "play" button is a round button with a right-facing arrow in the center.

Question: While watching the videos I often get "Net Congestion" and "Buffering" delays. Is there anything I can do about that?

Net Congestion is the result of too many users on the Internet or on your Internet Service Provider (ISP). Although there is nothing you can do to curb the number of users on your ISP or the Internet, there are a couple of things you can do to minimize Net Congestion. Try watching the videos during off-peak hours. Off-peak hours are generally very early in the morning or very late in the evening. There is a more drastic step if the problem persists – changing your ISP, especially if you use a free provider like NetZero, AltaVista, Juno, etc. However, if you rarely use the Internet, changing your ISP is probably not the best option.

Buffering delays can be minimized a few different ways. First, make sure you have the most recent free version of Windows Media Player. If you already have the most recent version and still receive buffering errors, you can select the Listen to Video option of the Rutter Group programs. This will stream audio only, which uses much less bandwidth than video, and minimizes the buffering delays considerably. If you have tried both suggestions and you still receive buffering delays, call RutterOnline technical support (949-597-8555).

Question: How do I know this website is secure for my credit card information?

To protect your credit card information, Rutteronline uses SSL (Secure Sockets Layer), the industry standard security protocol for communicating with web browsers. If you are using one of the major browsers (including Netscape, Internet Explorer, or AOL/Internet Explorer) on an SSL page, your browser will encrypt the information to protect it from unauthorized interception. You know you are on a secure webpage whenever you see that the URL in the browser address bar begins not with the usual "http://" (HyperText Transport Protocol) but instead with "https://" (HTTP with SSL). Not all of the pages on our site use SSL -- only the ones related to making a financial transaction.